Design of a first-class approach for the registration of players in England.
The FA is accountable for the player registrations service which has had a poor reputation in recent years, causing financial and operational risks. As a result, The FA recognised the need to re-design the currently manual and fragmented process.
We designed a new player registration process that is ‘future proofed’ and can register players more efficiently, effectively and in a timely manner. Furthermore, we created a clear mandate for change following a positive transfer window.
We also highlighted the critical importance of the function and for the first time provided a deep understanding of how the function works and what is required to deliver an improved service to Clubs.